Our office hours are:
Monday – Friday: 8.30am – 5.00pm
Weekends & Public Holidays: CLOSED
During office hours, please contact our office directly for assistance.
This guide is for AFTER HOURS ONLY (when our office is closed).
What Counts as an Emergency?
Under the Residential Tenancies Regulations 1989, urgent repairs are classed as:
Essential Services (must be actioned within 24 hours):
Burst water service
Gas leak
Broken hot water system
Sewerage leak
Dangerous electrical fault
Other Urgent Repairs (must be actioned within 48 hours):
Repairs that could cause damage, injury, or hardship (e.g. broken fridge or washing machine if included in tenancy).
The repair may not be completed within 24–48 hours, but the lessor must arrange an appointment with a qualified repairer.
If you cannot reach your property manager in these timeframes, you may contact a qualified repairer directly to the minimum extent necessary.
Who to Call (After Hours Only)
Electrical : ARO Electrical & Air – (08) 9352 8418 | workorders@arohub.com.au
General Urgent Maintenance : MBS Building Co. – 0429 946 340 | mbsbuildingcompany@gmail.com
Locksmith : Lighthouse Locksmiths – (08) 9455 3083
Plumbing : Craftworks Plumbing – 0432 703 743 | admin@craftworksplumbing.com.au
Reptile Removal : Perth Hills Reptiles – 0402 856 427
State Emergency Service (SES) : 13 25 00
Windows/Glazing: Dependable Glass – (08) 9455 3069
Common Situations
Locked Out
You will need to call a locksmith at your own cost. Spare keys from the agency can only be supplied during office hours.
Electrical Fault
If there are live wires or fire, call 000 immediately.
Air conditioning faults are not urgent. If leaking, switch off to prevent damage.
No Power
Check your meter box (all switches ON).
Ensure bills are paid & that no disconnection has taken place.
Call Western Power Outages 13 13 51.
If only some appliances aren’t working, unplug everything, reset the power, then plug in items one by one to find the faulty appliance. Do not continue to use the faulty appliance.
No Hot Water / Water Supply
Check meter box switches (all switches ON)
Ensure bills are paid & that no disconnection has taken place
For Gas Hot Water: ensure the pilot light is lit. Instructions are on the cover or online by model.
Call Water Corporation 13 13 75 for any outages.
Burst Pipe / Running Tap
Turn off water at mains (usually front verge/nature strip).
Gas Leak
Turn off supply at meter box immediately, then call your gas provider.
Storm Damage
If severe/life threatening, call SES 13 25 00.
Damage Caused by Others
Report to police and keep the report number for insurance purposes.
Non-Urgent Repairs
For all non-urgent maintenance, please submit via:
QR code under your kitchen sink OR https://www.stirlingclark.com.au/maintenance-request/