Emergency Repairs Procedure
Urgent Repairs:
1) ESSENTIAL SERVICES are listed in the Residential Tenancies Regulations 1989 and include repairs to: A burst water service,
Gas leaks,
Broken hot water system,
Sewerage leaks or
Dangerous electrical faults.
2) OTHER URGENT REPAIRS are those that are not an essential service, but might cause damage to the premises, injure a person, or cause undue hardship or inconvenience to the tenant/s, e.g.:
Broken refrigerator or washing machine where these appliances are included in the tenancy.
The lessor has 24 hours to take action to contact a suitable repairer and arrange for them to fix the problem if the repair is needed to a defined essential service, and 48 hours for any other urgent repair. The repair does not need to be fixed within this time but the lessor must make an appointment with the repairer to fix the problem. If you are not able to contact the lessor within 24 hours for an essential repair and 48 hours for an urgent repair you can arrange for the repairs to be carried out by a suitably qualified repairer to the minimum extent necessary.
If you do not need urgent repairs, please submit your maintenance request via the QR code located under your kitchen sink or the link below:
https://www.stirlingclark.com.au/maintenance-request/
Qualified Repairers:
State Emergency Service (SES) – 13 25 00
Electrical – ARO Electrical & Air – (08) 9352 8418 | workorders@arohub.com.au
Plumbing – Craftworks Plumbing – 0432 703 743 | admin@craftworksplumbing.com.au Glazing – Crafty Glass (Adrian) – 0433 307 986
Locksmith – Lighthouse Locksmiths – (08) 9455 3083
General Urgent Maintenance – MBS Building Company – 0429 946 340 | mbsbuildingcompany@gmail.com Perth Hills Reptiles Removals – 0402 856 427
Locked Yourself Out?
In the event you have locked yourself out you will need to call a locksmith at your own cost. Professionals Stirling Clark Real Estate is only required to supply you with keys during ‘Normal Business Hours’ Monday to Friday 8.30am to 5:00pm (not on public holidays).
Electrical Fault:
If an electrical fault happens during your tenancy and there are live wires or a fire started by a fault please call the fire department IMMEDIATELY. AIR CONDITIONING FAULTS are not classed as an urgent repair. If your air conditioner does start to leak please DO NOT continue to use it as you will be liable for any subsequent damage.
No Power/Electricity:
Check power board/meter box and confirm all switches are pointed to the “on” position. Make sure your electricity bill is paid up to date and disconnection hasn’t taken place.
Contact Western Power Outages on 13 13 51 and check if they are aware of any power outages in the area. If possible, check with a neighbour and confirm if they are experiencing the same issue. If your lights are working but your power points etc are NOT then please switch off all power points throughout the entire property and unplug all appliances & white goods etc. Once this is done go to your power board/ meter box and make sure all the switches are ‘on’. Then return inside and plug in your appliances one by one. If the power flicks off again then the last appliance plugged in is your offender. Do NOT continue to use this appliance as it is faulty.
No Hot Water/Water Supply:
Check power board/meter box and confirm all switches are pointed to the “on” position. Make sure your electricity or gas bill is paid up to date and disconnection hasn’t taken place and contact supply company check if they aware of any gas outages in the area.
If you have a gas hot water system, please ensure the pilot light is lit at all times. It is a good idea to familiarise yourself with how your system operates early on in the tenancy.
Instructions to ignite the hot water system pilot light can usually be found on the inside of the cover to the pilot light. Alternatively, you can search online for instructions specific to the model of the hot water system Contact Water Corporation Outages on 13 13 75 and check if they are aware of any water outages in the area.
Running Tap/Burst Pipe:
If a washer has given way and your taps are beyond a leak, please turn your water off at the mains which is generally located somewhere on your front verge/ nature strip. If a pipe has burst, please turn the main water supply off immediately.
Gas Leak:
If there is an overpowering gas smell at a property, please locate the main gas supply in the box/power board and turn off supply immediately, then contact your gas company.
Damage to Property/Building:
If damage to the property you are renting is caused maliciously by another person please contact your local police station straight away. Please make a note of the report number as your Property Manager may ask for this for insurance purposes.
Storm Damage:
If at any time you experience damage during a storm, please email your property manager or info@stirlingclark.com.au to report it to us for actioning repairs. If the damage is severe and life threatening, please contact the State Emergency Service (SES) on 13 25 00.
Office Hours
Monday – Friday 8.30am – 5.00pm
Weekends & Public Holidays CLOSED
**Should you need to see your property manager, an appointment is necessary.